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3. |
How do I redeem a CatchACharacter™ Gift Card or
eGift Certificate? |
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Answer: Redeeming a Gift Card or eGift
Certificate is an easy, three-step process: |
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Step 1. Create your photo first, then go to the
checkout page. During checkout, click the 'Card/Code' image that looks
like a coupon. |
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Step 2. Enter your code |
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a. Type or paste your code into the form (you
don't have to include the dashes) |
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b. Click the 'Apply Code' button |
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c. If your code is valid, you will see the Happy
Face icon |
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d. The price for your photo will be reduced to $0 |
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Step 3. Enter your name and agree to the terms |
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a. Type your name and email address into the form |
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b. Click the checkbox after reading the Terms &
Conditions |
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c. Click the 'Proceed to Secure Checkout' button |
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4. |
Where is the coupon code on a Gift Card or
eGift Certificate? |
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Answer: On a Gift Card the coupon code is
hidden beneath the gray rectangular box on the back of the card.
Scratch the area gently with a coin to reveal the code. |
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Answer: The recipient of the eGift Certificate
will be sent your personal message in an email with a link to a
Personal Gift Page. The coupon code is displayed at the bottom of the
Gift Page under the header 'Gift Code Details'. |
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5 |
How long does it take and
what are the shipping charges to deliver a Gift Card or an eGift
Certificate? |
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Answer: Gift Card delivery depends on the
delivery method you select: |
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- Standard Shipping: 7 days ($2 per recipient/per address)
- Next Day Shipping: Not available at this time)
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6. |
Do Gift Cards or eGift Certificates expire? |
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Answer: No. There is no expiration date for our
Gift Cards or eGift Certificates. |
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7. |
Can a lost Gift Card or eGift Certificate be
replaced? |
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Answer: For Gift Cards, no. The terms printed on the back of the Gift Card clearly state that the card will not be replaced if lost or stolen. For further inquiry, contact CatchACharacter™ customer service at 281.557.6226.
For eGift Certificates, please contact the person who sent the eGift Certificate and request that he/she resend the code to you.
CatchACharacter™ is not responsible for lost or misplaced Gift Cards and eGift Certificates. |
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8. |
When is a Gift Card or eGift Certificate activated? |
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Answer: Gift Cards and eGift certificates are
ready to use as soon as you receive them. There is no separate
activation process involved. |
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9. |
Will I receive confirmation of receipt when I
send an e-gift certificate to someone else? |
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Answer: Yes. Upon completion of your purchase,
you will receive an email confirming that the eGift Certificate was
sent. You will also receive an email confirmation when the recipient
redeems the eGift Certificate on any of our sites. |
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10. |
Can I add to the balance of a gift card? |
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Answer: No. Gift Cards have no balance or cash
value when issued. They simply offer a means of delivering the coupon
code hidden on the back. Once a card's code has been redeemed, and
just like a store coupon, the card has no value and should be disposed
of appropriately. |
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11. |
Are CatchACharacter™ Gift Cards offered with
different designs? |
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Answer: Yes. We currently offer two designs
(the 'CatchACharacter™ Group' and 'Santa'). We will soon offer cards
featuring Easter Bunny, Tooth Fairy and Cupid. All Gift Cards are
valid on all CatchACharacter™ sites. |
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Available Now |
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Coming Soon |
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12. |
Where can I read the Gift Card/eGift Certificate
terms? |
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Answer:
Click here to
read the Gift Card and eGift Certificate complete terms of conditions. |
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